Shipping & Returns Policy

Welcome to DEFÌN! We're committed to providing you with high-quality products and exceptional customer service. Please take a moment to review our Shipping and Return Policy to ensure a smooth shopping experience.

Shipping Information

1. Shipping Locations:

    We ship to addresses within the United States and internationally. Please contact us for specific international shipping inquiries.

2. Shipping Methods:

    We offer several shipping options for your convenience, including standard and expedited shipping. Shipping costs and delivery times vary based on your location and the selected shipping method.

3. Order Processing:

    Orders are typically processed within 1-2 business days from the date of purchase. Customized or personalized items may require additional processing time.

4. Shipping Fees:

   Shipping fees are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

5. Tracking Your Order:

    You will receive a tracking number via email once your order ships. This allows you to monitor the status of your delivery.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund guidelines below.

1. Returns and Exchanges:

    If you are not satisfied with your purchase, you may return or exchange the item(s) within 30 days from the date of delivery. To be eligible for a return or exchange, the product must be in its original condition with all tags and packaging.

2. Return Process:

    To initiate a return, please contact our customer support team through our contact page or by emailing [definyourself1@gmail.com]. We will provide you with instructions on how to return your item.

3. Refunds:

    Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

4. Non-Returnable Items:

   Some items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged upon arrival.

5. Defective or Damaged Items:

    If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund, and we may request photo evidence of the issue.

6. Return Shipping Costs:

   Customers are responsible for return shipping costs, except in cases of defective or damaged items.

Contact Us

If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. You can contact us through our contact page or by emailing us at definyourself1@gmail.com.

Thank you for shopping at DEFÌN. We appreciate your business and hope you have a wonderful shopping experience.